FAQ

Shop safely

We use stripe.com to secure your orders. You can see by the website url the lock image, which is the security icon. Our entire website, including online transactions, are safeguarded by secure server software (SSL), the e-commerce industry standard that encrypts all payment information when you make a purchase. We don’t collect or store any of your financial information. Alternatively, you can also checkout and pay with your PayPal account. 

Quality control

All merchandise is carefully inspected by us prior to shipment. The quality of the materials are described on our website and we will ensure your garments are free of major defects before shipping them to you.  If you experience any problems with the reliability of the design during normal wear and washing in the first year (see Garment care below) please contact us and send a picture to veganprints@gmail.com and we will work to get you a replacement as soon as possible.

Garment care

  • The garment must be turned in side out
  • Wash in cold to lukewarm water
  • Do not use any harsh detergents or any type of bleach
  • Dryers on normal settings may be used
  • DO NOT IRON

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, simply return the merchandise and buy a new one. Please see below our return policy.

Return Policy

We will accept returns within 30 days from your order date. Upon receiving your new Vegan Prints garment, we encourage you to ensure you are happy with the purchase. We sure hope you are! But if for any reason you decide to return your garment, please:

  • Send an email to veganprints@gmail.com requesting a Return Authorization number.
  • Ship your merchandise back to us within 30 days from your order date to the address provided in our email response.
  • After we receive and inspect your merchandise, we will process a credit card refund within 48 hours.
  • We want you to be happy with your transaction. So, if you decide to return the garment, we will refund your original total cost, including the shipping and handling fee. However, you will cover the costs for the return shipping.

Please note, we do not accept washed, used, altered or worn merchandise. We can’t accept them and won’t be able to process a credit card refund.

Cancellations

We can’t accept any cancellations after your order has shipped.

Shipping

Your orders will be shipped via the USPS within 3 business days from your order date. Currently we are only shipping in the US and Canada; however, we plan to expand to other areas in the near future.

We don’t have the size you want?

Please contact us to let us know if we don’t have the size you want. We’ll do our best to get that size as soon as possible.

Questions

Please contact us at veganprints@gmail.com for any questions. We look forward to chatting with you and seeing how we can help you change the world. One tshirt at a time.

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